Pine Spire LLC aims to provide customers with a straightforward shopping experience. If you are not satisfied with your purchase, you may request a return in accordance with this Return & Refund Policy.
1. Return Period
Return requests must generally be submitted within 30 days of receiving the product.
Requests submitted after the 30-day return period may not be accepted unless otherwise required by applicable law.
2. Return Conditions
To be eligible for a return, products should generally:
- Be unused or only reasonably inspected;
- Be in their original and resalable condition;
- Include original packaging where reasonably possible;
- Not have been intentionally damaged;
- Not have been washed, altered, or modified;
- Be accompanied by sufficient order information.
Products that do not meet these conditions may not qualify for a return, except where applicable law provides otherwise.
3. Return Request
Before sending a product back, please contact us at:
Please provide your order information, the product you wish to return, and the reason for the return.
We will provide further return instructions after reviewing your request.
Please do not send a return to an address that has not been confirmed by Pine Spire LLC.
4. Refunds
After an approved return has been received and inspected, eligible refunds will generally be processed within 3 business days.
Refunds will generally be issued to the original payment method used for the purchase.
The time required for the refund to appear in your account may depend on your payment provider, bank, or card issuer.
5. Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, or materially different from what you ordered, please contact us as soon as reasonably possible.
Please provide your order information and, when appropriate, photographs showing the issue.
We will review the circumstances and determine an appropriate resolution.
6. Non-Returnable Conditions
A return may be refused when a product has been materially used, intentionally damaged, altered, modified, washed, or otherwise made unsuitable for resale, except where applicable law provides otherwise.
7. Return Shipping Costs
Return shipping arrangements and costs may depend on the reason for the return and the circumstances of the order.
For products that are defective, damaged upon arrival, or incorrectly shipped due to our error, Pine Spire LLC will review the situation and determine the appropriate return, replacement, or shipping arrangement.
8. Exchanges
If you need a different size or replacement item, please contact us before returning the original product.
Exchanges are subject to product availability and applicable return requirements.
9. Contact Information
Pine Spire LLC
1627 S Trumbull Ave Chicago IL 60623
Email: hopkins@pinespirellc.com
Phone: +8722842980